Customer service 101

When you work in the service industry, you have to put your personal issues and attitudes aside while dealing with the public and other customers.

Most times, you must force that smile and keep your voice in a friendly, welcoming tone - even while dealing with personal issues or difficult people.  

I wrote about a recent restaurant experience while dining with friends.  Hop over to the Deep Blonde Thoughts blog post Be kind, for everyone you meet is fighting a hard battle.    

Readers of the novel will remember the different types of patrons who frequented the Red Hare restaurant.  

Co-owner Jenny Young was patient and polite while serving customers.  She kept her attitude in check - especially while serving unpleasant customers like Daryl MacDonald.

You can meet Jenny and appreciate her kindness, her professionalism while you read the following excerpts:

• The Red Hare Family Restaurant  
• Winter Carnival

Read more excerpts from The Year of The Rabbit, a Novel About Fate, Family and Forgiveness. 

Join others who enjoyed this unpolished gem of Canadian fiction.  Download the first few chapters of the eBook for free from Smashwords.  If you like what you have read, you can then purchase the entire book for 99 cents or more (you set the price).  

 
Visit the novel's web site.  

Thanks for dropping by and remember:  the next time you dine out, be kind to your server.

T